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Today, with more than 8, restaurants and 6. Problems were addressed only after customers called in to complain. Troubleshooting those problems was arduous and inefficient—a process requiring operations engineers to send emails back and forth as they trawled through daily logs that were typically already 2GB in size by 10 a.
But On-the-Go Ordering was in the works, and Matt knew big changes were needed before the new and improved app could launch. People might be willing to wait 24 hours for a book to be delivered, or 45 minutes for a pizza, he said.
Anticipating correctly that On-the-Go Ordering would be a big hit, they ran load tests for traffic at 10 times the previous levels. There was very little guessing going on. Yet most of the particles in food grade titanium dioxide are larger than this.
They have to be for the powder to be of any use in food products. The list included everything from gum and soy milk, to Twinkies and mayonnaise.
Yet there is little evidence that this small quantity of nanoparticles skews the safety of food grade titanium dioxide. In the European Food Safety Agency carried out a comprehensive safety review of the material. Most research on titanium dioxide nanoparticles has been carried out on ones that are inhaled, not ones we eat. Yet nanoparticles in the gut are a very different proposition to those that are breathed in.
Studies into the impacts of ingested nanoparticles are still in their infancy, and more research is definitely needed. Early indications are that the gastrointestinal tract is pretty good at handling small quantities of these fine particles.
From there, I was only offered an opportunity to reorder. It was the email and password linked to my Google Assistant app.
Nonetheless, the order went through after I confirmed the payment option on the screen. Both the mobile order and the Google Assistant order were ready for me when I arrived for pick-up. My receipts were on the bags with my name ready to be whisked away.
More Work to Be Done As exciting as voice commerce is, this use case demonstrates how it is not necessarily friction free. The amount of friction depends on the implementation.
The fact that I had to offer permission to Google Assistant to share my location, then select the store displayed from a list on the screen and physically interact with the device to confirm payment all make it seem more like a modified mobile app purchase than a simple voice commerce order.
In fact, reordering from the mobile app is probably faster because it already knows my preferred pick-up location, has my payment details confirmed and I can simply go to recent orders to place my reorder. In addition, I can create a new order. This just reinforces that voice is different from the ecommerce we are accustomed to on the web and mobile. In addition to enabling voice interaction, related services such as location, user profiles and payment will need to evolve to better align with voice buying processes.